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Children = 12 and under
Infants = under 2 years

Essential Info

In addition to the rental of the Property:

Our Prices INCLUDE:

(1) Cleaning of the property before your arrival and on departure. Please note that if the property is excessively soiled a charge will be made for its cleaning and deducted from your security deposit. Please refer to clause 11 of our terms and conditions.

(2) All local taxes, gas, water, electricity, service charges, swimming pool and maintenance.

(3) All equipment and utensils in the Property.

(4) The services of our English speaking representative. We will give you a contact number for our representative when we send you your travel documents.

Our Prices DO NOT Include:

(1) Holiday insurance, which is compulsory.

(2) Transportation to and from your accommodation unless included in the rental.

(3) Beach and swimming towels.

(4) Flights.

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Insurance.
It is a requirement of our terms and conditions that at the time of making your booking agreement that you have comprehensive travel insurance cover (Please see clause 13 of our Terms & Conditions). There are numerous companies offering a full range of travel insurance cover. The cover can be just for the duration of your holiday with us or you can take out a 12 months cover if you plan on further holidays within the period. It is far more economical to take out yearly cover, if you intend to use it.

When will I receive my travel documents?
These will be posted to you immediately after you have paid the balance of your total rental costs and security deposit.

Where do I collect my Property keys?
Full details, the collection point, and directions to the property will be mailed to you upon payment of the balance of the Property hire charges. Some properties may have 2 front door keys but only 1 set of internal keys. Apartments are normally issued with only 1 set of keys. If you lose any keys then you should contact the representative as soon as possible. A charge will be made for replacements.

When will my security deposit be refunded?
This will be refunded to the Lead Party within 7 - 10 days from the end of the rental period subject to there being no damage to the property or furnishings or any need for excessive cleaning.

Whom do we notify that we have breakdowns and or shortages?
You should phone our local representative as soon as possible. The 'phone number will be sent to you with your travel documents.

What happens once we have notified you of a breakdown/shortage?
Most of the problems are attended to on the same or the following day, or as soon is reasonably possible, but we cannot promise to handle non-urgent matters on Saturdays (due to arrivals) Sundays or Fiesta Days.

Cots, High Chairs and Buggies.
If you require a cot, high chair or a buggy, please request it at the time of booking in order that we can ensure it is at the property on your arrival. There is a weekly supplementary charge for any of these additions required. An amendment fee of £25 pursuant to clause 6 of our terms and conditions will be charged in addition to the cost of the cot, high chair or buggies if this is booked later. Sheets, mattress protectors, blankets or pillows are not supplied with the cots. Please ensure that you bring your own along with you.

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What linen and towels are provided?
We supply one set of bedroom linen and bathroom towels per week for each person staying in the property. If a property is booked for a 2 weeks period, two sets of linen and towels will be provided, at the start of the holiday. If the holiday is more than 2 weeks in duration, then after the first two weeks, one set of linen and towels will be changed at weekly intervals. You will need to take your own beach towels. Towels provided must not be used for sunbathing.

Extra cleaning of the Property during your stay.
Additional housekeeping is available, at a supplement payable at the time of booking, or by arrangement locally. Payments made locally must be in advance and in Euros only.

Single Week Supplement.
It is necessary for us to apply an additional cleaning charge for any property hire of one week only. This is due to the extra cleaning and administration requirements involved. This charge will be added to the cost of your holiday when making a booking.

Travel Arrangements/Flights?
It is recommended that you do not make definite travel arrangements until confirmation from us that payment of the deposit has been received.

Driving Licenses.
Standard UK driving licenses are fine. You do not have to have the new type with photo ID if you intend to hire a car. If you are using a normal UK license then it is mandatory to carry your passport with you when you are driving the car. Normal driving requirements are, for car hire companies, that the driver has to be at least 25 years old with 2 years driving experience. Please check with the company you hire the vehicle from.

Drinking and driving laws are similar to Britain but with a lower alcohol limit. On-the-spot fines of around 480€ in cash are imposed if you are stopped and are 'over the limit' and the car may be impounded. All traffic violations carry on-the-spot fines.

Passports and Visas.
British visitors to Spain require a full 10 year British Passport with at least 6 months to run after the return date to the UK. For further information on passport requirements contact the Passport Office in the U.K. Visas may be required by certain passengers who do not carry a UK passport. Please refer to the passport office for the correct information.

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Money to take on holiday.
It is recommended that you take a small amount of Euros to enable you shop on your 1st or 2nd day. (100 € is recommended). Most bars, restaurants, supermarkets and shops accept Credit Cards, but not all. It is preferable to take Euro travellers' cheques which can be exchanged in the bureau de change. English cash is readily accepted at bureau de changes. Expect to pay 1% commission on Euro cheques and 0% on cash. When exchanging travellers' cheques your passport is required on your 1st visit to the exchange bureau, after which, the receipt is normally sufficient to change further travellers' cheques at the same bureau. We recommend an exchange bureau in Puerto Rico, where the rate is competitive and we have known the Canarian owners for 25 years. They are also fluent in English and would be more than helpful with any local queries you may have. Details will be sent to you, with your documentation, immediately after your final balance has been paid. Banks will exchange travellers' cheques between 08:30 a.m. - 2 p.m. but are Closed Saturdays during the summer months

Are my personal details secure?
Our policy is not to pass on your details to any other company or person, save that we must pass them on to the owners of the properties or to any security or credit checking companies, public authorities (such as customs/immigration, if required by them or law).

Mobile Phones.
If you have a mobile phone bring it along with you just in case of emergencies. Check with your network provider that your mobile phone has "roaming facilities" activated before you travel. If you intend to use your mobile telephone and it is a pay as you go telephone it is recommended that you have at least £25 of credit available as you will be charged for incoming calls as well as outgoing calls. Prefixes required to be entered before dialling out can be different in respect of different network providers and therefore it is best that you check this before you travel.

If we arrive before 4 pm can we use the Property?
The official time for entry to your property is 4 pm. If you arrive before that time you are welcome to use the outside facilities (Villas Only), but you will not be able to get into the property until it has been cleaned. Please remember that previous guests will have been in residence until 10 a.m. and the property has to be prepared for your arrival.

Why is it not possible to stay in the Property after 10 am on the day of departure?
This is due to the essential preparation and cleaning required before the arrival of the next guests. However, if you have extenuating circumstances for needing to stay in the property after 10 am then please phone our representative as soon as possible after your arrival at property or as soon as possible after the extenuating circumstances become apparent. If we agree that your circumstances do justify your stay in the property past 10 am we shall do our best to accommodate you, however we cannot guarantee that we are able to and shall in any event not be able to allow you to use the property past 12 noon. The Company reserves the right to charge for this facility.

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When we leave the Property at 10 am and our flight is not until later in the day, are there any alternate changing and toilet aacilities Available?
Amadores beach has excellent changing, showering and toilet facilities. There is a very small charge for the use of these facilities. They are open from 9 am until 6 pm.

Suppose a member of our party is taken ill?
There will be a list of recommended Doctors, Dentists and emergency numbers in every property. If the illness is of a minor nature then, unlike in most other countries, a pharmacist (farmacia) is qualified to prescribe medication. The pharmacist has a professional and legal obligation to refer the patient to a doctor if the condition or illness is considered serious enough.

You should be covered by the holiday insurance you have taken out. However, if you are a U.K. citizen, and have brought the form E111 from the U.K., you are also entitled to free medical cover under the Spanish Health Service.

Terms and Conditions.
Whilst some of the information above is contained within our terms and conditions there are matters that are not. Our terms and conditions can also be found on our web site.

Building Work.
Building work and noise can occur, as with all good holiday destinations. Gran Canaria is no exception as it becomes increasingly popular. Some resort areas featured may still being developed and therefore there is a possibility of building work or construction work, which may be carried out by local developers. Many of our villas are also situated in residential areas and work may begin on a neighbouring property over which we have no control, and usually we are given no prior notice. Villas Gran Canaria Ltd. will always try to inform you of the facts in advance but if this is not possible, please accept our apologies.


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